Important contacts
When you need assistance, always put the topic of your request in the Subject heading of your emails indicating the issue you need assistance with – i.e. Residence Visa; Fee payment; examination schedule etc.
Send only one email. This will ensure it gets to the right department faster.
Purpose
• Ersti Week (new student orientation) information
• UE Peer Network program information and Peer Leaders
• First-Year Fridays & Other Events
• Information about the Being Well Micro-credential and how to enroll
• Referrals to a psychologist can be made for students experiencing crises, high levels of anxiety, or depression.
• Well-being referrals for crisis support
• Postponement
• Advice about Semester Break
• Advice on changing study programme
• Student benefits
• Advice on grade review & appeal support process
• Confirmations of Enrollment
• Help with Student misconduct process
Contact Info
Email: service.center@ue-germany.de
Hamburg
Ground floor / Room 0.28
+49 40 181 3002 10
Berlin
Ground Floor Room A 00.35
+49 30 338 539 500
Iserlohn
1st Floor, Room 31.01.07
+49 2371 776 500
Potsdam - iHUB
1st Floor
+49 30 338 539 500
Purpose
• CV & cover letter review
• Interview training
• LinkedIn
• German Work Experience
• Career Assessment
• Protecting your Privacy
• Career Advising
• Job Search/Career Resources
• Career Fairs
• Internships
• ‘Launch Your Career’ Micro-credential
Contact Info
JobTeaser
https://ue-germany.jobteaser.com
Contact details
Email: service.center@ue-germany.de
Berlin: Room A 00.20
Hamburg: Room 0.28
Iserlohn: Room 31.01.07
Potsdam - iHUB (contact Berlin office)
Purpose
• Matriculation & ex-matriculation certificates
• Degree audits
• Questions about course of study
• Application for a semester on leave
• Submission of documents crediting internships & semesters abroad in cooperation with International Affairs
• Bachelor’s: applications & admissions
• Scheduling of exams
• Registering students for exams
• Certification of performance
• Organisation of exams
• Post-exam review
• Registration & admission of finals
• Registration & deregistration of exams
• Recognition of academic work
• BAföG (Federal Law on Support in Education)
• Submission of Bachelor & Master theses
Contact Info
Email: service.center@ue-germany.de
Berlin: Room A 00.20
Potsdam - iHUB: 1st Floor
Hamburg: Room 0.28
Iserlohn: Room 31.01.07
Purpose
• Financial transactions
• Fees
• Tuition Payments
• Account holds
• Student loans
• Education funds
• Monthly Study Fee
Contact Info
Refunds
refunds@ue-germany.com
Questions about fees
invoice@ue-germany.de
A payment reminder email received:
payment-reminder@ue-germany.de
If your account was suspended:
suspensions@ue-germany.de
Purpose
• Assistance with visa, registration
• Information about living in Germany
• Study semester abroad
• Internships abroad
• Promo Scholarships
• Summer Schools
• International Experience for Master’s students
• Language course coordination
• Information sessions
• ERASMUS
• Anmeldung – registration of housing
Contact Info
Email: service.center@ue-germany.de
Hamburg: Ground floor / room 0.28
Berlin: Ground Floor Room A 00.35
Iserlohn: 1st Floor, Room 31.01.07
Potsdam - iHUB (contact Berlin office)
Purpose
• Microsoft TEAMS Login
• Classroom technologies
• Email
• Passwords (ensure you change your password every 60 days to avoid being cut off from your account after 70 days)
Contact Info
Email: it.support@ue-germany.de
Purpose
• Academic Standing
• Course Registration
• Appeals
• Confirmations of Enrollment (COE)
• Graduation Completion
• New Enrollments
• Student Financial Aid
• Transcript Requests
• Dropping Courses
Contact Info
Email: service.center@ue-germany.de
Hamburg: Ground floor / Room 0.28
Berlin: Ground Floor Room A 00.35
Iserlohn: 1st Floor, Room 31.01.07
Potsdam - iHUB (contact Berlin office)
Purpose
• Finding research and resources
• Assistance accessing library resources
• Help conducting academic research
• Help with citation styles
• Help with avoiding plagiarism
• One-on-one student support
Contact Info
Hamburg: library.hamburg@ue-germany.de
Berlin: library.berlin@ue-germany.de
Iserlohn: library.iserlohn@ue-germany.de
Potsdam - iHUB: library.potsdam@ue-germany.de
Purpose
• UE JumpStart Micro-credential (academic readiness)
• Study Skill Support Workshops
• UE Library
• Writing Lab
• One on one support appointments
Contact Info
Email: success.centre@ue-germany.de
Purpose
• Help writing papers, theses, written presentations, portfolio reviews, artist statements, academic writing, creative writing
• Workshops
• Individual appointment consultations
• Assistance with
- Developing an idea
- Reviewing work in progress
- Suggestions for writing development
- Grammar, sentence structure, punctuation, logic,
and coherence - Basic editing and revising techniques
- Preventing plagiarism
- Overcoming writer´s block
Contact Info
Email: writinglab.b@ue-germany.de (for appointments)
Instagram: @writinglab_ue_art_design
PURPOSE
• Travel planning & location information
• Entry visa
• Blocked account
• Accommodation: Berlin, Potsdam, or Hamburg
• Student health insurance options
• Cost of living per campus