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Important contacts

When you need assistance, always put the topic of your request in the Subject heading of your emails indicating the issue you need assistance with – i.e. Residence Visa; Fee payment; examination schedule etc.

 

Send only one email. This will ensure it gets to the right department faster.

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Purpose

• CV & cover letter review
• Interview training
• LinkedIn
• German Work Experience
• Career Assessment
• Protecting your Privacy
• Career Advising
• Job Search/Career Resources
• Career Fairs
• Internships
• ‘Launch Your Career’ Micro-credential

Contact Info

JobTeaser
https://ue-germany.jobteaser.com

 

Contact details
Email: service.center@ue-germany.de
Berlin: Room A 00.20
Hamburg: Room 0.28
Iserlohn: Room 31.01.07

Potsdam - iHUB (contact Berlin office)

Purpose

• Matriculation & ex-matriculation certificates
• Degree audits
• Questions about course of study
• Application for a semester on leave
• Submission of documents crediting internships & semesters abroad in cooperation with International Affairs
• Bachelor’s: applications & admissions
• Scheduling of exams
• Registering students for exams
• Certification of performance
• Organisation of exams
• Post-exam review
• Registration & admission of finals
• Registration & deregistration of exams
• Recognition of academic work
• Submission of Bachelor & Master theses

Contact Info

Email: service.center@ue-germany.de

Berlin: Room A 00.20

Potsdam - iHUB: 1st Floor

Hamburg: Room 0.28

Iserlohn: Room 31.01.07

Purpose

• Financial transactions
• Fees
• Tuition Payments
• Account holds
• Student loans
• Education funds
• Monthly Study Fee

Contact Info

Tuition Fees and Funding

Refunds

refunds@ue-germany.com

Questions about fees

invoice@ue-germany.de

A payment reminder email received:

payment-reminder@ue-germany.de
If your account was suspended:

suspensions@ue-germany.de

Purpose

• Assistance with visa, registration
• Information about living in Germany
• Study semester abroad
• Internships abroad
• Promo Scholarships
• Summer Schools
• International Experience for Master’s students
• Language course coordination
• Information sessions
• ERASMUS

Contact Info

Email: service.center@ue-germany.de

Hamburg: Ground floor / room 0.28
Berlin: Ground Floor Room A 00.35
Iserlohn: 1st Floor, Room 31.01.07
Potsdam - iHUB (contact Berlin office)

 

Purpose

• Microsoft TEAMS Login
• Classroom technologies
• Email
• Passwords (ensure you change your password every 60 days to avoid being cut off from your account after 70 days)

Contact Info

Email: it.support@ue-germany.de

Purpose

• Academic Standing
• Course Registration
• Appeals
• Confirmations of Enrollment (COE)
• Graduation Completion
• New Enrollments
• Student Financial Aid
• Transcript Requests

Contact Info

Email: service.center@ue-germany.de

Hamburg: Ground floor / Room 0.28
Berlin: Ground Floor Room A 00.35
Iserlohn: 1st Floor, Room 31.01.07
Potsdam - iHUB (contact Berlin office)

Purpose

• Ersti Week (new student orientation) information
• Student Life
• First Year Fridays & Other Events
• Semester Break
• Entry visa, who and how
• Blocked account
• Accommodation: Berlin, Potsdam or Hamburg
• Student health insurance options
• Cost of living per campus
• Student benefits
• Student jobs
• UE Connect & networking for students
• Dropping Courses
• UE Peer Network programme information (Peer Leaders)
• Travel planning & location information
• Mobility at respective locations
• German language & culture
• German bureaucracy
• BAföG (Federal Law on Support in Education
• Help with Student misconduct process
• Advice on grade review & appeal support process
• Well-being referrals for crisis support
• Referrals to a psychologist can be made for students experiencing crisis, anxiety, or depression.

Contact Info

Email: service.center@ue-germany.de

Hamburg 

Ground floor / Room 0.28
+49 40 181 3002 10

Berlin

Ground Floor Room A 00.35
+49 30 338 539 500

Iserlohn

1st Floor, Room 31.01.07
+49 2371 776 500

Potsdam - iHUB

1st Floor
+49 30 338 539 500

Purpose

• Finding research and resources
• Assistance accessing library resources
• Help conducting academic research
• Help with citation styles
• Help with avoiding plagiarism
• One-on-one student support

Contact Info

Webpage

Hamburg: library.hamburg@ue-germany.de

Berlin: library.berlin@ue-germany.de

Iserlohn: library.iserlohn@ue-germany.de

Potsdam - iHUB: library.potsdam@ue-germany.de

Purpose

• UE JumpStart Micro-credential (academic readiness)
• Study Skill Support Workshops
• UE Library
• Writing Lab
• One on one support appointments

Contact Info

Email: success.centre@ue-germany.de

Purpose

• Help writing papers, theses, written presentations, portfolio reviews, artist statements, academic writing, creative writing
• Workshops
• Individual appointment consultations
• Assistance with

  • Developing an idea
  • Reviewing work in progress
  • Suggestions for writing development
  • Grammar, sentence structure, punctuation, logic,
    and coherence
  • Basic editing and revising techniques
  • Preventing plagiarism
  • Overcoming writer´s block

Contact Info

Webpage

Email: writinglab.b@ue-germany.de (for appointments)

Instagram: @writinglab_ue_art_design