German Service Award 2024

German Service Quality Award 2024

UE impresses with service quality

In a recent consumer survey commissioned by the German Institute for Service Quality and the News Channel ntv, the University of Europe for Applied Sciences has been acknowledged as a leading institution in the realm of Service Quality. This recognition stems from a comprehensive annual evaluation: Numerous studies, customer surveys, and social media monitoring with Brandwatch Analytics analyzed 2,277 companies. The award was based on 6,117 hidden test contacts, 185,227 customer votes, and 24,165 social media posts. The study focused on on-site advice, online service, telephone and email service, as well as customer statements on the service provided by the providers. We are delighted with this recognition, which confirms the trust placed in our service quality.

For more information about the survey and detailed insights, please read here.

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