Program Consultant (m/f/d)

• Job

  Full time

• Location

  Hamburg

Global University Systems (GUS) is an international network of higher education institutions. GUS offers a wide range of programmes, including bachelor's and master's degree programmes, diverse opportunities for (dual) vocational training, and corporate and executive training. When someone decides to study at one of our institutions - whether on campus in Europe, North America or at home - they join a network of 75,000 students worldwide. We are located in some of the world's largest cities, with campuses in Berlin, Hamburg, London, Paris, Toronto, Chicago, Vancouver, Singapore but also in smaller places, such as Hannover, Iserlohn or Potsdam. In Germany, the UE University of Europe for Applied Sciences, the GISMA Business School, the Berlin School of Business and Innovation (BSBI), the private Berufsfachschule für Gestaltung (HTK academy) and the service company GUS Germany GmbH belong to Global University Systems. Our institutions are characterised by a particular practical orientation, internationality, modern teaching content and personal contact with the students. Every day our employees contribute with innovative ideas to bring us closer to our goals - quality, service, internationality and growth. Our degree programmes are the result of direct exchange between our professors, staff and students, as well as demand from potential employers.

We are looking for new colleagues to join our Sales Team of Programme Consultants in Hamburg, on a full-time basis, 40 hours a week, as soon as possible.
Program Consultant (m/f/d)

Your tasks and responsibilities:

• Account Managing EU and NON-EU student’s applications from original enquiry to payment of tuition fees

• Providing individually tailored advice to all prospective students via different channels e.g. e-mail, phone, MS Teams video call, face2face

• Exploring possible career paths for students and matching them with UE programmes

• For international students: advising/ making students aware of visa, immigration issues and compliance.

• Building sustainable relationships with potential students by creating commonalities to gain trust and engage potential students

• Lead or take part in webinars, on-campus events or campus tours

• Provide outstanding customer service to all students, and all stakeholders, which is timely and efficient, and encourages students to choose UE

• Portraying a positive and professional image of UE at all times. Generating a positive and sought-after image of UE

Your profile:

The ideal candidate should …

• be confident, driven, intrinsically motivated, positive-minded, organized, and thorough with a ‘can-do’ attitude.

• have the desire to keep improving their skills to excel both personally and professionally

• have the ability to work as a team and know that teamwork makes the dream work

• have excellent interpersonal skills and the ability to build sustainable relationships

• is customer focused and puts the customer first

• have great organizational and task management skills

• have the ability to multitask and prioritize in a fast-paced and target-driven environment

• have excellent negotiating skills

• have experience in B2C sales and in implementing key account processes as well as a passion for and/or experience in the education sector

• have excellent verbal and written communication skills in English (desirable are also excellent verbal and written communication skills in German at B2- level or above)

• be an expert in Excel, Word and PowerPoint and have excellent presentation skills

• have experience in working with customers/leads with diverse backgrounds and customs

• have an undergraduate degree or equivalent experience

• desirable: A relevant sales qualification

The post holder may be asked to undertake different or additional duties in line with business requirements at the request of their line manager.
If you don’t fulfil all of the above mentioned criteria but are interested in applying and feel that you would do well in this role, please feel free to get in touch anyway. We like to meet confident, driven and positive-minded people with a variety of skills and backgrounds.

What we offer:

• Opportunity to work with a great team in a dynamic and international environment

• Preventive and aftercare healthcare options

• 30 days of vacation

• Family-friendly work environment and paid care time for sick children

• Various online language courses and opportunities to participate in online collaboration courses (e.g., IBM Design Thinking)

• Numerous campus events from the fields of art, culture, business and science

• Opportunity to develop and implement new ideas and concepts