Become a IT-Support and General Administration (m/f/d) at UE

• Job

  Full time

• Location

  Berlin

Global University Systems (GUS) is an international network of higher education institutions. GUS offers a wide range of programmes, including bachelor's and master's degree programmes, diverse opportunities for (dual) vocational training, and corporate and executive training. When someone decides to study at one of our institutions - whether on campus in Europe, North America or at home - they join a network of 75,000 students worldwide. We are located in some of the world's largest cities, with campuses in Berlin, Hamburg, London, Paris, Toronto, Chicago, Vancouver, Singapore but also in smaller places, such as Hannover, Iserlohn or Potsdam. In Germany, the UE University of Europe for Applied Sciences, the GISMA Business School, the Berlin School of Business and Innovation (BSBI), the private Berufsfachschule für Gestaltung (HTK academy) and the service company GUS Germany GmbH belong to Global University Systems. Our institutions are characterised by a particular practical orientation, internationality, modern teaching content and personal contact with the students. Every day our employees contribute with innovative ideas to bring us closer to our goals - quality, service, internationality and growth. Our degree programmes are the result of direct exchange between our professors, staff and students, as well as demand from potential employers.

We are looking for a new colleague to join our Team in Berlin, on a full-time basis, 40 hours a week, as soon as possible

IT-Support and General Administration (m/f/d)

Your tasks and responsibilities:

• First and second-level support for all employees and users
• Support ticket system
• Installation of computers and preparation for output
• Software installations
• Setup of workstations
• Collaboration in IT projects
• Technical event support (set-up and dismantling)
• Teaching support in hybrid teaching (video and audio)
• Administration of systems by arrangement
• Printer management

Your profile:

• Completed training in an IT environment or several years of professional experience in IT support.
• Identify, prioritize, and resolve IT issues with the ability to anticipate risks and develop risk-mitigating actions
• Experience in the configuration of client systems (PC and Mac)
• Strong communication skills and service orientation, initiative, teamwork, problem-solving skills and friendly demeanour
• Very good knowledge of German and good knowledge of English
• Process-oriented as well as analytical thinking
• Knowledge of the support and maintenance of audio and video systems
• Experience in the areas of application support (Windows, macOS), IT service or helpdesk, as well as in VoIP, IT security and networks (Fortinet/ Fortigate) is an advantage

What we offer:

• Opportunity to work with a great team in a dynamic and international environment
• Preventive and aftercare healthcare options
• 30 days of vacation
• Family-friendly work environment and paid care time for sick children
• Various online language courses and opportunities to participate in online collaboration courses(e.g., IBM Design Thinking)
• Numerous campus events from the fields of art, culture, business and science
• Opportunity to develop and implement new ideas and concepts